Table of Contents
Buildfel ("Buildfel", "we", "our", or "us") operates a CRM platform for contractors at buildfel.com and app.buildfel.com. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website, platform, and services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.
We collect the following categories of information:
Information you provide directly: - Account registration data (name, email address, business name, phone number) - Billing information processed securely through our payment provider (we do not store card numbers) - Content you create within the platform (leads, estimates, job notes, crew details) - Communications with our support team - Information submitted through our contact form
Information collected automatically: - Usage data (pages visited, features used, session duration) - Device and browser information (type, operating system, IP address) - Log data (access times, error logs, referral URLs) - Cookies and similar tracking technologies (see Section 7)
Information from third parties: - Authentication data from our sign-in provider when you log in - Payment status updates from our payment processor - Call and SMS data when you use our AI phone features
We use the information we collect to:
We do not sell your personal information to third parties.
We share your information only in the following circumstances:
Service providers: We share data with trusted vendors who help us operate our Services — including database, authentication, payment processing, email delivery, phone/SMS, security, and hosting providers. All service providers are contractually required to protect your data and use it only for the purposes we specify.
Legal requirements: We may disclose your information if required by law, court order, or government authority.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
With your consent: We may share your information for any other purpose with your explicit consent.
We retain your personal information for as long as your account is active or as needed to provide our Services. Specifically:
- Account data: Retained for the duration of your subscription plus 90 days after cancellation - Billing records: Retained for 7 years as required by financial regulations - Contact form submissions: Retained for 2 years - Usage logs: Retained for 12 months
You may request deletion of your account and associated data at any time by contacting support@buildfel.com. Some information may be retained where required by law or legitimate business interest.
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you - Correction: Request that we correct inaccurate or incomplete data - Deletion: Request that we delete your personal data ("right to be forgotten") - Portability: Request a machine-readable export of your data - Objection: Object to certain processing activities, including marketing communications - Restriction: Request that we limit how we use your data in certain circumstances
To exercise any of these rights, contact us at support@buildfel.com. We will respond within 30 days.
California residents (CCPA): You have the right to know what personal information we collect, to delete it, and to opt out of its sale. We do not sell personal information.
EU/UK residents (GDPR): You have the right to lodge a complaint with your local data protection authority.
We implement industry-standard security measures to protect your information:
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at support@buildfel.com and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify you via email if the changes are material. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Buildfel Email: support@buildfel.com Website: buildfel.com/contact
We will respond to all privacy-related inquiries within 30 days.
Questions about this policy?
We're happy to explain anything in plain English.
